Consumers built Airbnb. Consumers can hold it accountable.
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Consumers from around the world standing together.
Consumers are sharing their experiences publicly.
We demand better treatment, safer stays and fairer policies.
A worldwide consumer campaign without borders.
Fresh from the feed
These are a few of the many consumers who have shared their experiences. Add yours and help others make informed decisions.
The record
These are the complaints that keep surfacing in reviews, complaint boards, newsrooms and courtrooms. Loudly. Repeatedly. Unresolved.
The cleaning fee appears after you have already fallen for the photos. The US Better Business Bureau logged 7,660 Airbnb complaints in three years, and a full-price display only arrived after public backlash in 2023.
Consumer complaints · BBB records · 2023 total-price update
Guests keep discovering concealed surveillance devices, including police-reported finds in bathrooms. Banning cameras is Airbnb's policy; enforcing that ban in real bedrooms is the problem.
Police reports · news investigations · 2019–2025
Hosts cancel hours before check-in and travellers land stranded in a strange city. Airbnb's own community forums have pages and pages of it, often with the review of the cancelled stay wiped away too.
Airbnb community forum · guest reports
Scripted replies, denied refunds and no phone number. When a stay goes wrong at 2am, consumers report shouting into a void while their money sits in Airbnb's account.
Consumer complaint boards · guest and host reports
The listing showed a bright 3-bedroom; the arrival was a dusty, different address entirely. Misrepresentation is one of the most repeated stories on this platform. You pay for the photos, not the reality.
Consumer-submitted stories · public reviews
The record speaks for itself: Airbnb removed listings in West Bank settlements in 2018 under public pressure, then reversed the decision in 2019 after lawsuits. Amnesty International called the company “deeply compromised” in 2020. In July 2024 the International Court of Justice held that the settlements are illegal under international law. Investigations in 2025 found the listings still online. Consumers are asking a simple question: why?
Airbnb newsroom · Amnesty International · ICJ advisory opinion (July 2024) · press investigations
Complaint themes on this page summarize widely reported consumer experiences and public reporting. Individual accounts are those of their authors. The campaign does not present them as independently verified findings.
How this started
Leonard R. reports that he experienced a serious safety and privacy concern during an Airbnb stay in Ontario in May 2026 and subsequently initiated legal proceedings concerning the dispute.
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